Skip to content

Refund and Returns Policy

Overview

At DressUpWave.com, we want you to love your purchase. If you are not fully satisfied, we’re here to help with returns and refunds under the following terms:

Returns

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in original packaging with tags attached.

  • Certain items such as intimates, swimwear, and clearance items are non-returnable for hygiene and final sale reasons.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable.

Exchanges

  • We currently allow exchanges for size or color of the same item, subject to stock availability.

  • If the item is unavailable, we will process a refund instead.

Return

Shipping

  • Customers are responsible for return shipping costs unless the item was defective or sent in error.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Damaged or Wrong Items

  • If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery for a free replacement or full refund.

Contact Us

For any questions about returns and refunds, please reach out to us:

📧 Email: info@dressupwave.com